1. Contact

For any inquiries, feedback, or assistance, please don't hesitate to contact our Customer Service team via email at team@11pm-studio.com. Our team is available during business hours to assist you with any queries you may have.

2. Shipping Methods

At 11PM, we understand the importance of reliable and efficient shipping. We offer a variety of shipping methods to accommodate your needs, ensuring that your order arrives promptly and securely.

3. Packaging

At 11PM, we believe that every purchase should be an experience of luxury and sophistication. That's why we take great care in packaging each item with meticulous attention to detail. Our packaging not only ensures the safe delivery of your order but also adds an extra touch of elegance to your unboxing experience.

Signature Packaging

Every item from 11PM is delicately wrapped in our signature packaging, exuding luxury from the moment you receive it. Our packaging reflects the premium quality and craftsmanship of our products.

4. Purchase and Secure Payment

All purchases made through our website are processed securely. We accept various payment methods, including major credit cards, PayPal, and bank transfers. Your personal and payment information is encrypted to ensure a safe and secure transaction.

6. Exchanges and Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free exchange or return process within 30 days of the purchase date. Please review our Returns & Exchanges Policy for detailed instructions on how to initiate a return or exchange.

7. Legal

11PM is committed to operating in compliance with all relevant laws and regulations. Below are some important legal notices and disclaimers:

• Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or make purchases from us. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

• Intellectual Property

All content and materials available on our website, including but not limited to text, graphics, logos, images, and software, are the property of 11PM or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or modify any content from our website without prior written consent from us.

• Limitation of Liability

In no event shall 11PM, its affiliates, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products.

• Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of The Courts of Brussels, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these terms and conditions shall be brought exclusively in the courts of The Courts of Brussels.

• Changes to Terms

11PM reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically for updates or changes.